The ins and outs of shipping

We aim to get your order despatched on the next working day that you place your order.

For the North island please allow 2 -3 working days for delivery

For the South Island please allow 3 – 5 working days for delivery

Whether you are in the North Island or the South Island, if your house is on the NZ Rural Delivery Postal route you’ll need to allow an additional 2 business days for delivery.
Once your order has been dispatched, you’ll receive an email from us with the tracking number for delivery. You can track your parcel using the Track and Trace service (These timeframes are, of course, subject to product availability.  Furthermore, from time to time, issues might arise which mean we can’t meet these timeframes but, if that’s the case, we will let you know as soon as possible.)

All deliveries are automatically sent with a signature required request, unless you state otherwise.  Please note that any delivery that you request without a signature required is at your care and not the responsibility of Jack & Abby Ltd once it leaves our premises.

Deliveries within NZ are sent via NZ Couriers
Deliveries to Australia are sent via Toll Priority
Any delivery dates provided are estimates only and Jack & Abby will not be liable if such delivery dates are not met.